Cancellation & Return Policy

Cancellation Policy:

Oasis Baklawa prepares fresh products for delivery upon receipt of an order, and therefore cancellation of orders is not feasible. Once an order is placed, it cannot be cancelled or rescheduled. If an order is cancelled, no refund will be provided.

Refund Policy for Failed Transactions:

If an amount has been deducted from the customer's account, but the transaction was not successful, Oasis Baklawa will refund the amount as soon as possible.

Returns & Exchanges:

If a customer is unsatisfied with the taste or other attributes of the products received, they should contact Oasis Baklawa and explain why. While Oasis Baklawa strives to improve the quality of their products, the acceptance or denial of complaints is at the discretion of the company, based on what was promised on the website and the general characteristics of the product delivered. Exchanges are not accepted as items sold on the website are perishable products.